MeritBet Privacy Policy

1. Introduction & Our Commitment

MeritBet is a trusted online betting platform that has been delivering reliable entertainment and excitement to sports enthusiasts across Bangladesh and South Asia. We place the highest importance on our users' privacy.

This Privacy Policy clearly outlines what information MeritBet collects, why we collect it, how we use it, and the steps we take to protect it. By creating an account or using our services, you are considered to have accepted this Privacy Policy.

2. What Information We Collect

To provide a secure and personalized experience, MeritBet collects the following information:

For KYC (Know Your Customer) verification, we may additionally collect government-issued ID and a selfie photo to confirm your identity. This is part of our compliance with international anti-money laundering regulations.

3. Cookies & Tracking Technologies

MeritBet uses cookies on its website to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Keeping your session active and your account secure — these cannot be turned off.
• Functional Cookies: Remembers your preferred language and dashboard settings.
• Analytical Cookies: Helps us understand which sections of the site are most frequently used.
• Marketing Cookies: Used to display relevant offers and bonuses — you can turn this off at any time.

4. How We Use Your Information

MeritBet uses your personal information solely for specific and legitimate purposes:

• To complete account registration and identity verification
• To securely process deposits and withdrawals
• To deliver bonuses, promotions, and offers directly to you
• To provide customer support and resolve issues
• To prevent fraud and ensure account security
• To meet legal obligations (including anti-money laundering laws)
• To improve our services and develop new features
• To deliver a personalized betting experience tailored to your preferences

MeritBet never uses your information to sell to advertisers or third parties. Our sole purpose is to give you the best possible betting experience.

5. When and With Whom We Share Your Information

MeritBet shares your information only in limited circumstances and with specific parties:

• Payment Processors: Relevant details are shared with the respective financial institutions to process bKash, Nagad, Rocket, or bank payments.
• Law Enforcement: Information may be disclosed to government authorities in response to a court order or other legal obligation.
• Technology Service Providers: Technology partners who support the operation of our platform, all bound by strict confidentiality agreements.
• Audit & Compliance: Information required by licensing authorities for regulatory audits.

6. How We Keep Your Information Secure

MeritBet maintains the highest industry standards in data protection. Our security measures include:

• 256-bit SSL Encryption: All data transfers across the website and app are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access.
• Regular Security Audits: Audited by independent third-party security experts multiple times a year.
• Staff Training: Every member of our team receives regular training on data protection.
• Restricted Access: Only authorized personnel are permitted to access the relevant data.

In the event of a security breach, we will notify all affected users within 72 hours and take immediate action.

7. Your Rights & Controls

As a MeritBet user, you have the following rights:

• Right to Access: You can view the information we have collected about you from your profile at any time.
• Right to Rectification: You can update any incorrect or outdated information yourself.
• Right to Erasure: Upon closing your account, you may request the deletion of your personal data (except where required by law).
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS at any time.
• Data Portability: Download your data in a structured, portable format.
• Right to Lodge a Complaint: If you have any concerns, please reach out to us directly.

8. Data Retention

MeritBet retains your information only for as long as necessary:

• Account Information: For the duration of your active account and up to 5 years after closure.
• Transaction History: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years following verification.
• Cookie Data: Up to 2 years, or until you choose to delete it.

After the specified period, data is automatically deleted or anonymized so that you can no longer be identified.

9. Protection of Minors

MeritBet is strictly for individuals aged 18 and above. We never knowingly collect personal information from minors.

If we discover that a minor has created an account, that account will be immediately suspended and all associated data deleted. If parents suspect their child is using MeritBet, please notify us immediately.

10. Changes to the Privacy Policy

MeritBet may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the website
• The "Last Updated" date at the top of the page will be revised

Continuing to use MeritBet after any policy changes indicates your acceptance of the updated terms. We recommend checking this page regularly.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please contact us:

• Email: support@meritbet.ws
• Data Protection Officer: privacy@meritbet.ws
• Response Time: Within 24–48 business hours

Our customer support team is available 24/7, every day of the week.